Customer FAQ

Common questions from our community, along with responses are below:

 Question / Answer
What form of Payment Services do you provide?

Buy with confidence!  Products curated and displayed on our site are from reputable Sellers which offer their own respective payment methods.


 Question / Answer
How do I pay?

You can typically use a major Credit Card, or you other payment services which may be offered by each Seller.  These options will be apparent as you complete the checkout process. That’s it!


 Question / Answer Shipping, payment & returns?

Each product links to it’s respective Seller. Each Seller site will outline the important information about buying from their store. If you have any further questions, please contact the Seller before making the purchase so there is no confusion.

 


 Question / Answer
The item I want is out of stock.  Will it be offered again?

The majority of the products offered on Springcontacts.com consist of standard products which are held in inventory by each Seller.  Some Sellers may offer semi-custom, or full custom products, which will require assembly, or full manufacturing prior to delivery. Quantities may be limited and the option of re-stocking is dependent on the Seller. Products may be limited to the quantity offered so please ensure availability if you plan to re-order in the future.

 


 Question / Answer
How do I order items with Purchase Orders, Cashier’s Checks, or Money Orders?

At this time we do not accept Purchase Orders, Cashier’s Checks, or Money Orders, but some Sellers may provide this in their shopping carts.  Most orders are processed via credit card, or other accepted payment platforms.

 


 Question / Answer

What does “curation” mean?

Curation is the action or process of selecting, organizing, and presentation of online content, merchandise, information, etc., typically using professional or expert knowledge.   Learn more…

 Question / Answer
Do you support back orders?

Orders may be shipped partial with remaining items back-ordered dependent on the Sellers capability to offer real time inventory.  You should be notified of stock status, and whether any items may be back-ordered at the time of purchase.

 


 Question / Answer
Do you have a catalog?

Springcontacts.com is a ‘virtual’ online catalog. The entire standard product selection is online, and we do not produce a printed catalog.

For custom product needs, please CONTACT US

 


 Question / Answer
Why should I sign up for your Newsletter?

By signing up for Springcontacts.com newsletter email, you’ll be among the first to know about special promotions, the availability of new products from major brands, limited-time special offers, industry events, specialized technical know-how, product comparisons, and many other exciting features to help you get the most out of what Springcontacts.com
has to offer!

We never rent, sell, or share your personal information. For further details please view our Privacy Policy.

 


 Question / Answer
Do you charge sales tax on any item?

All Sellers set their sales & use taxes per their requirements and policies.  taxes are determined at the time of the
transaction for proper reporting and payment to tax authorities.

For any items offered by Springcontacts.com, we may be required to collect sales tax on orders shipped within Arizona or other jurisdictions.

Note that most Sellers do not collect sales or use taxes in all states. For states imposing sales or use taxes on a Seller, or Sellers with a nexus, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require
purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases.


 Question / Answer
Which Internet browsers do you recommend/support?

Our site has been tested with, and should function properly when using contemporary browsers, including, Internet Explorer, Edge, Firefox, Chome, or Safari.  If you experience any browser related issues, please CONTACT US, and report / explain the issue.


 Question / Answer
What are cookies? Do I need to enable cookies on my browser to shop at
Springcontacts.com?

A cookie is a small amount of data that is sent to your browser from a web site which is stored on your computer’s hard drive to improve your browsing experience.

If your browser’s preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous and unique identifiers.

Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.

You may need to enable cookies on your browser to enjoy all the shopping features at Springcontacts.com. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your account
information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on the
“Logout” link at the top right of the website. For more information about how Springcontacts.com uses cookies, see our Privacy Policy.


 Question / Answer
Can I combine multiple items on an order, or add additional items to my order once it has been placed?

You can combine multiple items from multiple Sellers on an order.   Unfortunately we are unable to combine multiple
orders or add additional items to an order once it has been placed.


 Question / Answer
How do I cancel my order?

Please contact the customer service of the Seller immediately if you need to cancel or change your order. Please be advised that orders may shipped very soon after placement, and it will not always be possible to make changes to the shipping address and/or cancel the order prior to shipment.  Please be sure to fully review any applicable Seller Return Policy(s) prior to ordering.


 Question / Answer
Why is the item that I had in my shopping cart yesterday is no longer on
the site today?

Placing an item in your shopping cart does not guarantee a purchase for you. If you place an item in your cart, the price may change, or the items may be purchased by another Buyer dependent on the Sellers activity.

We recommend that if you see something you like, place your order as soon as possible!


Question / Answer
Are you authorized to sell the brands you advertise on your site?

Brands, and Brand information, shown on this site may, or may not be, sponsored by the manufacturer.  It is each Seller’s responsibility to ensure they are an authorized online retailer of the brands advertised on our site, or that they are the legitimate owner of any items being re-sold as new old stock, overstock, used items, or otherwise.

We take great care to ensure that Seller’s only offer or sell original merchandise (no knock-offs or fakes here!). For a full list of brands, please visit our Manufacturers page.   If you are an original manufacturer, and you would like to be
listed, or simply improve how your company information is presented, please contact us.


 Question / Answer
Do you sell new, or used products?

Merchandise on Springcontacts.com is offered by Sellers with inventory owned by them, and typically purchased from brand manufacturers, or one of their authorized dealers. Some overstock or obsolete inventory may have been stored on the shelf for some time, and would be considered “New Old Stock”.  Please contact the Seller directly in the event you feel something you received is not authentic, or has a manufacturer’s defect.


 Question / Answer
How would I unsubscribe from the Springcontacts.com mailing list?

To unsubscribe from the Springcontacts.com mailing list, please click here.


Thank you for shopping on our marketplace.  To reach us for further assistance, please visit the Support Center.
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