Online Payments & Security
cost is charged depending on each Seller’s shipping option selections and policies. Please review the delivery summary in the cart, during checkout,
or contact individual Sellers to understand their delivery charge methods.
incur relatively higher shipping costs on low value items. In such
cases, charging a nominal delivery charge helps them offset logistics
costs. The delivery charge may be waived by some Sellers so feel free to shop around within the site.
the delivery date not correspond to the delivery timeline noted in
business days, it is possible that the Seller or the courier
have a holiday between the day you placed your order and the date of
delivery, which is based on the timelines shown on the product page. In
this case, a day, or days, can be added to the estimated date. Some
couriers and sellers do not operate on Sundays and this is
typically factored in to delivery dates.
Sales tax may be applied on items sold by sellers on Springcontacts.com marketplace.
should be NO hidden charges when you make a purchase on
Springcontacts.com marketplace. Listed prices are what you pay, unless
otherwise agreed to via the request for quotation process.
Freight will be charged on all orders unless otherwise advised, or selected during the and at
the rate we receive from the courier company employed. Special delivery
instructions must be given at the time the order is placed, and may
incur additional costs or delays depending on the requirements. We will
adequately package all orders and any claims for loss or damage in
transit should be directed to the carrier in the first instance.
Returns and Refunds
If you need to return any part of your order or are due for a refund for any reason, please contact us as soon as possible.
goods are faulty, incorrect or for any reason do not conform to the
original order we will arrange their return or disposal and either an
exchange or a refund for the affected products. Any goods returned for
refund or exchange must be in their original packaging, with tags and
labels attached and unopened unless otherwise arranged with us.
generally ship purchased items within the time quoted, or specified on the product
page. Business days exclude public holidays and Sundays.
times from sellers are influenced by product availability, geographic
location of the Seller, your shipping destination and the courier
partner’s time-to-deliver in your location. Whether your location can
be serviced or not depends on
- Whether the seller ships to your location
- Legal restrictions, if any, in shipping particular products to your location
- The availability of reliable courier partners in your location
Product Availability, Back Orders and Cancellations
orders are subject to the availability of products. We will endeavour to
keep our stock in line with advertised products and offers, but should a
product be unavailable we will contact you within three (3) business
days to inform you and hold your order until stock is available. If you
prefer to cancel your order, please advise us and we will endeavour to
refund the amount paid within three (3) business days of receiving your
advice. Orders can only be cancelled up to the point of dispatch. Where
products are discontinued we will contact you and give you the option of
changing your order or receiving a refund.
Springcontacts.com Sellers may
deliver items Internationally. Each Seller will have it’s own policies regarding international shipping, and each country has different shipping
rates and varies on the weight of the product and/or package.